Monolingual? Your Bilingual Team Faces Surprising Challenges
In the business world, companies are charged with fulfilling the needs of not only their US Hispanic customers, but also of the bilingual...
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Tony Malaghan
Mar 8, 20214 min
Best Practices for Excellence in US Hispanic Customer Care
Summary of Best Practices for Excellence in US Hispanic Customer Care In today’s highly competitive marketplace, contact centers are...
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Tony Malaghan
Sep 18, 20206 min
Process Improvement – Steps to Moving your US Hispanic Customer Service to the Next Level
So you’re a company servicing a small number of US Hispanic customers, but now you’re ready to take your business approach and customer...
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