Monolingual? Your Bilingual Team Faces Surprising Challenges
In the business world, companies are charged with fulfilling the needs of not only their US Hispanic customers, but also of the bilingual...
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Tony Malaghan
- Mar 8, 2021
- 4 min
Best Practices for Excellence in US Hispanic Customer Care
Summary of Best Practices for Excellence in US Hispanic Customer Care In today’s highly competitive marketplace, contact centers are...
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Tony Malaghan
- Sep 18, 2020
- 6 min
Process Improvement – Steps to Moving your US Hispanic Customer Service to the Next Level
So you’re a company servicing a small number of US Hispanic customers, but now you’re ready to take your business approach and customer...
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