© 2007 Arial International. All rights reserved.

Over 25,000 professionals from more than 30 countries have participated in our seminars since 1992.

Training Programs

Collections

Call Center Management

Customer Service

Collections Seminars

• The Fundamental Five: Collection Call Essentials
  

• Kept Promises: Telephone Collection Skills
  

• Solution Selling: Collection Negotiation Techniques
  

• Overcoming Objections and Managing Resistance
  

• Skip Tracing: Third Party Communication and Getting more Information
  

• Third Party Agency Management
  

• World Class Collections: Best Practices (Top)
  

Call Center Management Seminars

• The 3 M's of Call Center Management: Monitoring, Measuring and Motivating
  

• The 3 R's of Call Center Management: Recruiting, Retention and Rewards (Top)
  

Customer Service Seminars

• Satisfied Customers: Inbound Call Handling
  

• Customer Retention: Reducing Attrition and Improving Retention (Top)
  

Sales and Telemarketing Seminars

• Closing the Sale: Outbound Telemarketing Skills
  

• Cross-selling and Up-selling: Increasing Products per Customer and Fulfilling Customer Needs
  

• Branch Sales: Face-to-Face Communications Techniques (Top)
  

Customer Retention

• Satisfied Customers
  

• Cross-selling and Up-selling
  

• Effective Negotiation for Customer Retention (Top)
  

E-Learning: .Click here for more information.

(Top)

E-Learning

Sales and Telemarketing

"Business Spanish" for Bilingual Professionals

Customer Retention

We offer over 25 seminars. Click on the link below for a listing of  our seminar titles under each heading. Contact us for more information at info@arialinternational.com

Business Spanish Seminars

• Business Spanish for Customer Service, Modules I & II
  

• Business Spanish for Collections, Modules I, II & III
  

• Business Spanish for Customer Retention, Modules I & II
  

• Spanish Strength Training
  

• Business Writing Skills for Bilingual Professionals
  

• Business Spanish for Supervisors and Managers
  

• Hispanic Cultural Awareness Seminars (Top)
  

Instructor-led, E-Learning and Train-the-Trainer programs are available in English, Spanish or Portuguese.