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Best Practice in Consumer Collections: Strategies and Technologies for Consumer Debt Recovery - By Astrid Rial, President & Founder of Arial International.

The second edition of this best-selling publication offers a comprehensive examination of the entire consumer collection process and is a must for new and seasoned collection managers.

This book is available in English and Spanish and is published by VRL KnowledgeBank, the world leading provider of international business intelligence. The Spanish edition is sponsored by Visa International.

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