MENU
Bilingual employees who interact with Spanish-speaking customers must be able to communicate in professional "Business Spanish" as well as understand the cultural and geo-demographic diversity of Hispanics in the US.
"BUSINESS SPANISH" TRAINING
Our instructor-led, E-Learning and Train-the-Trainer seminars teach participants how to correctly use business vocabulary in a variety of business conversations and can be customized according to each client's objectives.
Over 30,000 professionals from more than 30 countries have participated in our seminars since 1992. Reduced call duration, improved customer service and fewer hand-offs of calls to supervisors are some of the tangible benefits our clients have reported as a result of our seminars.
Our curriculum of seminars includes:
- Business Spanish for Customer Service, Modules I & II
- Business Spanish for Collectors, Modules I, II & III
- Business Spanish for Customer Retention, Modules I & II
- Business Writing Skills for Bilingual Professionals
- Business Spanish for Supervisors and Managers
- Hispanic Cultural Awareness Seminars
Back
For further information about our services you can reach us at 1.888.446.2331 or via E-mail
